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FAQ Here are some important things to know
  • Q: Do I need to change my email client?
    No. You continue to use your existing email client. Clikit only impacts the email after it is sent out, therefore it is seamless to the email sender. Related Topics
  • Q: Will I have to change my ISP to make use of Clikit?
    No, Clikit Email Signatures are compatible with all ISPs. All that will change is that you will not send emails via your ISP anymore, but through the Clikit server. Related Topics
  • Q: What about security & data privacy?
    We have careful and considered controls in place to make sure that all client data is kept separate and secure. Clikit provides email services to its clients utilizing a multi-tenancy architected solution, hosted at an isp, using a tier 1 datacentre. Related Topics
  • Q: What about spam?
    Although a Clikit enhanced email is, by definition, a solicited email and therefore clearly not spam, the reality is that all emails needs to pass through spam filters. To ensure that your email are classified as spam free, Clikit Email Signature software and platforms are subjected to rigorous tests on an on-going basis so that our clients can enjoy all the benefits of our product without the need to worry about the delivery of their emails. Related Topics
  • Q: Can I manage my own account(s)?
    Absolutely! The software allows partners and clients to:
    1. Access the web based interface and manage account effectively via dashboard.
    2. Upload, edit and create rules for template assignment.
    3. Extract marketing reports based on your specific requirements.
    4. Link to web analytics.
    We supply full training as well as 24 hour support and user manual.
    Related Topics
  • Q: Can I manage the way my campaigns are served?
    Yes. Clikit Email Signature marketing’s main feature is its multifaceted banner campaign management system. Every time you send an email to a recipient, your banner will appear when he or she opens their email. Banners are interactive and can click through to web pages, landing pages, downloads or any other linkable online resource. Multiple banners can be utilized according to your required specifications. This includes multiple rotations, scheduling, assignment by sender- or recipient group or even by recipient domain and key word. The options are just about limitless and allows for an intelligent signature and campaign marketing solution. Related Topics
  • Q: Can I use Clikit Email Signature's marketing service to distribute my newsletters & promotions?
    No, and that is a big no! The service is an everyday email marketing solution and not a newsletter / promotional mailer solution. We have certain controls in place which ensures that distribution emails to multiple recipients are not sent from the Clikit platform. Everyday email does not cater for the functionality that is needed to adhere to bulk email compliancy and best practice. If your emailing messages fit the description of a “promotion” then you should be talking to us about our newsletter and bulk email marketing campaign service that does fulfil these requirements. Related Topics
  • Q: How does Clikit Email Signatures compare to traditional html signatures?
    Traditional html signatures residing within your email client may cause the following problems:
    1. The images are large (weighted) and will add considerably to the overall size of the email.
    2. Different email clients render html in different ways and as such the consistency of the appearance might be affected in various ways, resulting in your emails appearing unprofessional.
    Clikit Media tests the html and plain text mark up on various different email clients in order to ensure that the mail being delivered has the impact that was intended when creating the template. There is no intelligent reporting & alert mechanism within html signatures whereas clikit can give you this information at the press of a button. Central management control for all staff emails whereas html signatures is a manual process.
    Related Topics
  • Q: Can I send an email without branding?
    Yes, by using standard exclusion codes which you insert into your subject line the clikit software is able to exclude:
    1. Only the banner, with the disclaimer and signature remaining
    2. The banner and signature, with the disclaimer remaining
    3. The banner, signature and disclaimer
    The exclusion code will be removed from the subject line and the recipient of the email will not be aware that it has been used.
    Related Topics