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FAQ Here are some important things to know
  • Q: Do you offer training?
    Yes, optional training is offered via an online session with one of our training personnel and the duration of the training is between 60 and 90 minutes. Related Topics
  • Q: What about technical support?
    24/7 Support is available. Email & Phone support is delivered during normal business hours and phone support is available after hours. Related Topics
  • Q: Do you offer management services?
    Yes, although our system has all the tools to effortlessly manage your own campaigns we also understand the need for management services. We can step in at any point in the process. Whether you require design, coding, send management or the whole package – we can deliver. Related Topics
  • Q: How many groups can I create?
    You can create an unlimited number of groups. Related Topics
  • Q: What happens to unsubscribed users?
    Subscribers who click on the-opt out link at the bottom of a newsletter will be opted out system-wide and the only way to get the user active again is to send them a link to the signup form. Related Topics
  • Q: What is a “bounce”?
    Bounces occur because the recipient’s mailbox is full, the mail server is temporarily unavailable, or the recipient no longer has an email account at that address. Related Topics
  • Q: What happens to bounces?
    Bounces and errors are moved to a sub group called “error”. In this group you can view, edit or delete the errors. Related Topics
  • Q: Can I set the reply address?
    Yes, if you wish to change the “From” email name and email address you can change it before sending out a newsletter. Related Topics
  • Q: Are there any template layouts available in the system?
    Yes, there are various different layouts available for free. We can create custom bespoke templates, if required. Related Topics
  • Q: Can I upload a custom template?
    Yes, you can upload your own HTML template and host your images on our system. Moderate HTML knowledge is needed for these types of campaigns. Related Topics
  • Q: Are images embedded?
    No, images are note embedded. To get the most accurate reporting email images need to be referenced. Emails without embedded images are also delivered a lot quicker than email with embedded images. Related Topics
  • Q: Can i create a sign-up form on my website?
    Yes, you can create unlimited sign-up forms and link them to your groups for easy signup to your lists. Related Topics
  • Q: Can I track my newsletter?
    Yes, you will be able to track opens, clicks, bounces, opt-outs and new subscribers. Related Topics
  • Q: Can I create an online version?
    Yes, the system automatically creates an online version of every campaign you create on the system. Related Topics
  • Q: Can I paste my newsletter content straight from microsoft word?
    No. Content needs to be pasted into a simple text editor like Notepad to remove all formatting and then copied from Notepad into the system were you can format the text using our WYSIWYG editor. Related Topics
  • Q: Can I host documents?
    Yes, you can host documents of up to 10mb on the system. Related Topics
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